Kanari Group and Tietoevry Strengthen Partnership to Enhance Observability Solutions
June 28, 2024
Kanari Group and Tietoevry Strengthen Partnership to Enhance Observability Solutions
Kanari Group, a leading provider of observability and monitoring solutions, is pleased to announce the extension of its successful partnership with Tietoevry for another three years. This collaboration, now in its 9th year, continues to drive significant value for over 250 customers through more than 700 application service deliveries.
Important metrics of end user experience monitoring
January 4, 2022
Important metrics of end user experience monitoring
End user experience often represent untapped potential. The ability to collect hard facts about what your end users are experiencing gives you the opportunity to create true eXperience Level Agreements (XLA) and actionable KPIs – without guesswork. In this post, I will highlight 4 important areas to consider.
User experience more important than SLA
December 14, 2021
User experience more important than SLA
Many businesses continue to use SLAs as the most important parameter for measuring the quality of IT services, both those delivered internally and externally. “An SLA provides hardly any indication of the quality of a service delivery. It simply regulates an agreement,” explains Kanari’s Michael Breen.
