DEX – Digital Employee Experience

Gathering data about your users’ experiences is easy. The difficult part is turning the data into business value.

In a complex IT environment, doing it yourself can be challenging and expensive, limiting the upside of your investment and degrading the end-user experience.

We help you implement and manage DEX solutions to extract more value from the tools you already use, improving ROI and employee satisfaction. With our value-added services, you can access previously impossible data-driven approaches.

Benefits of using our services

We leverage our transformation expertise and experience to enable immediate insights into your enterprise estate. Our core principle is to create business value for our clients.

Increase employee productivity

Leverage our expertise to gain immediate insights and improve operational efficiency.

Increase user satisfaction

With one click of a button, you can solve your user's problems before they even know they exist.

Improve business decisions

Real-time, data-driven approaches enable you to make the right priorities for your employees and your business.

Decrease MTTR & MTTI by 20 - 30 %

Enhance your system reliability by reducing the time needed to resolve and identify issues.

Reduce tickets by 30 %

Implement automated ticket handling to decrease workload and improve response times.

Reduce risks

Lower risks associated with technical debt, license costs, and inefficient time management.

Lorem ipsum about your users’ experiences is easy. The difficult part is turning the data into business value.

In a complex IT environment, doing it yourself can be challenging and expensive, limiting the upside of your investment and degrading the end-user experience.

Testimonials

What our clients say about us

We can detect issues early, which results in crisis avoidance and cost reductions.

Incident Manager Large Norwegian Bank

We improved the end-user experience and increased our security posture using proactive support.

Magnus Mühlenbock, Head of Core IT Tietoevry

Kanari DEX solution provides insights and tangible data we can use to follow trends and prioritize our work in alignment with customers. Together with great competence, this gives us many benefits related to customer relations.

Customer Executive Large Norwegian SI

Customers using Kanari DEX have seen

27 .6 %

Ticket Reduction

10 mill

Unknown issues detected

15 .4 %

Automated tickets

Imagine if….

For the service desk
For users
For management
For application owners

… you could know and solve the user’s problems before they contact you.

… you could have 30 % less tickets.

… you could solve the user’s ticket with one click.

… you could get your problem solved before you knew it existed.

… you could repair problems, like Outlook crashes and Office repairs, with one click.

… you could avoid calling the service desk when facing a problem.

… you could decrease the amount of tickets by 30 % with automation.

… you could understand the user experience of every single employee.

… you could make decisions backed by data that will benefit your employees.

… you could know the application performance of all users.

… you could stop searching for problems, as the problem is automatically detected.

… you could see how any change affects any application or user.

Our modules

We offer fully scalable managed services tailored to your needs and ambitions.

XLA
Service Desk Optimization
Device Lifecycle Management
Software Spend and Security Optimization

A framework for how to work with XLA and set targets that matter.
Transform your vendor/client relationship to become aligned with your business goals.
Collaborate efficiently with common goals.
Turn a reactive relationship into a proactive partnership with a data-driven approach.
Enable you to track your applications and vendors.

Provide your service desk or user support dashboards to gain device-specific knowledge of possible user problems.
Accelerate the work of proactive support with automated remediation actions.
Access an ever-growing library of proven automated actions from various IT-related issues.
Integrate with ServiceNow to work directly within the ServiceNow interface.

Know the potential impact of decisions and verify the effect afterward.
Prioritize based on actionable data.
Reduce risks when investing in improvements.
Ensure quality of service with proper user experience KPIs.

Automate the cost efficiency in subscription and term license management.
Reap the monetary benefits by optimizing equipment, licenses/technologies, and services to meet the business needs.
Access ROI reporting to the hardware and software inventory.
Ensure all purchased licenses are active and effective without excessive “shelf licenses.”
Automatically detect and remove unwanted software.

Automatic problem detection with automated resolution based on data