NEW Observability Guide
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‘Logs, metrics, and traces’? Sounds like a band.
It’s not. But it is the backbone of observability.
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Digital discomfort slows teams down and wears people out.
DEX is the digital doctor’s appointment you didn't know you were constantly attending.
It scans for symptoms, diagnoses causes, and treats problems before you feel so much as a sneeze.
But eliminating discomfort isn't the whole story. It's when you start creating comfort the real value begins to show. It's also where we come in.
Higher employee productivity
Keep people focused on the job at hand, not on sub-performing technology.
Increased user satisfaction
Make every digital interaction feel smooth by fixing issues before users even notice.
Better business decisions
See where digital friction hurts most and invest your time where it makes the biggest impact.
Reduced MTTR and MTTI
Find and fix problems up to 30% faster to keep systems and performance steady.
Fewer support tickets
Automate repetitive tasks so IT spends less time firefighting and more time improving.
Stronger risk management
Spot hidden inefficiencies early to keep costs, compliance, and performance under control.
Testimonials
People who've tried it
We improved the end-user experience and increased our security posture using proactive support.Magnus Mühlenbock, Head of Core IT Tietoevry
Kanari DEX solution provides insights and tangible data we can use to follow trends and prioritize our work in alignment with customers. Together with great competence, this gives us many benefits related to customer relations.Customer Executive Large Norwegian SI
We can detect issues early, which results in crisis avoidance and cost reductions.Incident Manager Large Norwegian Bank
Breaking down the Impact
Different roles feel the value of DEX differently. Here’s what a healthy digital workplace does.
- For the service desk
- For users
- For management
- For application owners
With DEX, the service desk typically
- Know and solve user problems before anyone reaches out.
- Reduce ticket volumes by around 30%.
- Resolve issues with a single click.
With DEX, users typically
- Avoid calling the service desk altogether.
- Fix common issues like Outlook crashes or Office repairs instantly.
- Enjoy tools that just work.
With DEX, management typically
- Cut ticket volumes by about 30% through automation.
- Gain a live view of employee experience across the organization.
- Make better, data-backed decisions that support people and performance.
With DEX, application owners typically
- Monitor application performance across all users in real time.
- Detect issues automatically before they spread.
- See exactly how any change affects applications and users.
Our DEX modules
Each DEX module adds a new layer of insight to your digital workplace. Together, they help you measure what matters and act where it counts.
- XLA
- Service Desk Optimization
- Device Lifecycle Management
- Software Spend and Security Optimization
Your performance compass.
It helps you steer vendor performance toward your business goals, track progress, and build partnerships that deliver results.
Your proactive problem solver.
It helps service desks detect and fix user issues faster through device-level insight, automation, seamless ServiceNow integration, and a growing library of proven automated actions.
Your data-driven decision engine.
It helps you predict and validate improvements, prioritize upgrades, and reduce risk with real user data and clear experience KPIs.
Your eagle-eyed license manager.
It ensures every license you pay for is active and effective, delivers ROI insights, and removes unused software to balance cost, security, and performance.
