Every digital interaction matters—whether it’s a customer browsing your website, an employee using internal tools, or an IoT device transmitting data. Poor experiences lead to frustration, inefficiencies, and lost revenue.
But how do we identify what truly frustrates our users? Are we measuring what matters—or just what’s easiest to track? And most importantly, how can IT teams turn frustration into seamless digital experiences?
Join us for a live session on April 3rd as we dive deeper into these questions and share real-world examples. The webinar starts at 11:00 GMT+2 and concludes at 11:45.
Register for the webinar here
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Who Are Your End-Users?
Customers, employees, IoT devices—even the ones you don’t want. Gain a clearer understanding of who your end-users are and how they interact with your systems.
The Power of First Impressions
Learn why a user’s first interaction with IT systems can define their overall experience—and how to improve it.
Measuring End-User Experience
Discover what truly impacts user satisfaction, from availability and performance to hidden frustrations.
Download the webinar and join Kanari’s Torsten Granli and Riverbed’s Dan Moss and Bas Bremmer
They'll be delving deep into Digital Employee Experience (DEX), a discipline that anticipates and resolves issues before they impact your employee’s digital experience.
The webinar will cover
1. First impressions matter: How an end-user's first interaction with IT shapes their entire experience - and how to make it a positive one.
2. Beyond uptime: Measuring what truly matters: Are you tracking the right metrics? Learn how to go beyond availability and performance to uncover hidden frustrations.
3. The many faces of end-users: Who they are & what they need
Customers: Ensuring smooth digital interactions that drive satisfaction and loyalty.
Employees: Reducing IT friction to boost productivity and engagement.
IoT Devices: Managing machine-to-machine experiences for optimal efficiency.
Unwanted 'Users': Identifying and mitigating interactions from non-intended sources.
Thomas has worked with APM since 2004 when he joined Compuware. With Compuware’s acquisition of Adlex and Dynatrace, he expanded his expertise in network monitoring and application performance diagnostics, with a strong focus on AIOps. Thomas has played a key role in implementing and conducting application performance analytics for major enterprises across the Nordics.
Anders Lundin
Solution Architect, Kanari
Anders Lundin helps companies manage their application lifecycle using a full-stack and AIOps approach that supports both DevOps and traditional Ops/Dev environments. With over 10 years of experience in application performance management, he has collaborated with a wide range of stakeholders—including developers, business leaders, marketing teams, and operations—to enhance application observability.
