Nexthink

Revolutionize digital employee experience

Only Nexthink provides the real-time analytics, employee sentiment and automated remediation IT needs to continuously improve the digital employee experience.

By combining hard metrics from the IT infrastructure (both Windows and MAC) and correlating with employee sentiment, we provide a framework for managing Digital Employee Experience and supporting continuous service improvement. Our Digital Experience Score (DEX), used as a baseline, can guide your actions and decisions from both an operational and strategic perspective. Nexthink can help you reduce costs, improve IT service delivery, make IT investments that best fit your employees and keep your people happy and productive at work.

Employee experience improvement with Nexthink

The platform is composed of:

• The Collector captures information from all devices and endpoints.
• A modern cloud foundation that aggregates Collector data and provides real-time IT analytics.
• The Finder is the rich client application for searching and analyzing real-time data stored in the cloud foundation.
• The Portal provides dashboarding (including Experience Optimization), reporting, and long-term trending for analytics, allowing you to easily see best next actions to improve your employee’s digital experience and drive continuous service improvement.
• The Nexthink Library is a cloud knowledge database with ready-made content for both the Portal and the Finder that addresses a variety of use cases, including scripts for manual and/or automated remediation.
• Integration capabilities exist, for triggering automated remediation tasks from external sources, as well as ready-made integration for the ServiceNow platform to improve and support ITIL processes such as incident, problem, change, event and configuration management.
• A Chatbot SDK enables users to benefit from Nexthink data to trigger remediation directly from the Chatbot interface, including the ServiceNow Virtual Agent.

Nexthink Experience – Continuously improve, rapidly solve, flexible enable

With Analyze, you can monitor, score and optimize the employee experience, across devices, applications and networks.

Nexthink Act combines powerful custom data retrieval and remediation capabilities to deliver dramatic results in the area of compliance and incident management Nexthink Engage bridges the IT-Employee gap with a proactive way to gather feedback and sentiment data, to bring higher end-user satisfaction with IT and improved productivity.

And our Integrate capabilities allow you to seamlessly embed real-time experience data and more into your existing IT ecosystem. Correlate Nexthink analytics with other data sources, optimise IT Service Management tools, enhance Service Desk efficiency, or enable employee chatbot self-healing – the possibilities are endless.

Key benefits

• Drive improved and proactive IT support, even to home workers, reducing MTTR while increasing employee productivity.
• Deliver “right sized” IT for your employees – optimising your IT budget across hardware and software.
• Automate remediation and prioritisation of key tasks to optimise performance across your entire IT infrastructure
• Deliver improved compliance and security.
• Proactively collect user sentiment and feedback to drive improvements in employee experience.

Nexthink is the leader in digital employee experience management software

The company gives IT leaders unprecedented insight into employees’ daily experiences of technology at the device level – freeing IT to progress from reactive problem solving to proactive optimization. Nexthink enables its more than 1,000 customers to provide better digital experiences to more than 10 million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts.  Nexthink has 11 offices worldwide.