Digital Employee Experience (DEX)
Automatic problem detection with automated resolution based on data
Increase employee satisfaction and productivity with data-driven automation that anticipates and resolves issues before they impact their digital experience.
Gathering data about your users’ experiences is easy. The difficult part is turning the data into business value.
In a complex IT environment, doing it yourself can be challenging and expensive, limiting the upside of your investment and degrading the end-user experience.
We help you implement and manage DEX solutions to extract more value from the tools you already use, improving ROI and employee satisfaction. With our value-added services, you can access previously impossible data-driven approaches.
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Benefits of using our services
We leverage our transformation expertise and experience to enable immediate insights into your enterprise estate. Our core principle is to create business value for our clients.
Increase employee productivity
Leverage our expertise to gain immediate insights and improve operational efficiency.
Increase user satisfaction
With one click of a button, you can solve your user's problems before they even know they exist.
Improve business decisions
Real-time, data-driven approaches enable you to make the right priorities for your employees and your business.
Decrease MTTR and MTTI by 20-30%
Enhance your system reliability by reducing the time needed to resolve and identify issues.
Reduce tickets by 30 %
Implement automated ticket handling to decrease workload and improve response times.
Reduce risks
Lower risks associated with technical debt, license costs, and inefficient time management.
Becoming future-oriented with Tietoevry
Together with Tietoevry, we have worked on several large customer projects related to observability and digital employee experience.
Even if you’re new to terms like observability and digital employee experience (DEX), you might have experience with monitoring. In simple terms, observability and DEX are the next steps from traditional monitoring, enabling you to utilize data to become proactive. In a way, it’s like having an X-ray of your IT infrastructure.
After 15 years of partnership, we talked with Jon Anders Midthun, head of Digital Workplace Services at Tietoevry Tech Services, about DEX and how DEX can be used to deliver value.
Testimonials
What our clients say about us
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We improved the end-user experience and increased our security posture using proactive support.Magnus Mühlenbock, Head of Core IT Tietoevry
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Kanari DEX solution provides insights and tangible data we can use to follow trends and prioritize our work in alignment with customers. Together with great competence, this gives us many benefits related to customer relations.Customer Executive Large Norwegian SI
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We can detect issues early, which results in crisis avoidance and cost reductions.Incident Manager Large Norwegian Bank
Customers using Kanari DEX have seen
Ticket reduction
Unknown issues detected
Automated tickets
Imagine if….
We offer fully scalable managed services tailored to your needs and ambitions.
- For the service desk
- For users
- For management
- For application owners
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Our modules
We offer fully scalable managed services tailored to your needs and ambitions.
- XLA
- Service Desk Optimization
- Device Lifecycle Management
- Software Spend and Security Optimization
- A framework for how to work with XLA and set targets that matter.
- Transform your vendor/client relationship to become aligned with your business goals.
- Collaborate efficiently with common goals.
- Turn a reactive relationship into a proactive partnership with a data-driven approach.
- Enable you to track your applications and vendors.
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- Provide your service desk or user support dashboards to gain device-specific knowledge of possible user problems.
- Accelerate the work of proactive support with automated remediation actions.
- Access an ever-growing library of proven automated actions from various IT-related issues.
- Integrate with ServiceNow to work directly within the ServiceNow interface.
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- Automate the cost efficiency in subscription and term license management.
- Reap the monetary benefits by optimizing equipment, licenses/technologies, and services to meet the business needs.
- Access ROI reporting to the hardware and software inventory.
- Ensure all purchased licenses are active and effective without excessive “shelf licenses.”
- Automatically detect and remove unwanted software.
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Do you want to know more?
We are happy to discuss your DEX with you. Please fill out the form to contact us, and we will reach out to you shortly.