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Kanari Group, a leading provider of observability and monitoring solutions, is pleased to announce the extension of its successful partnership with Tietoevry for another three years. This collaboration, now in its 9th year, continues to drive significant value for over 250 customers through more than 700 application service deliveries.
Together with Tietoevry, we have worked on several large customer projects related to observability and digital employee experience.
ip-label and Kanari have partnered to deliver synthetic monitoring for internal applications across the Nordic region.
“For many businesses, the use of artificial intelligence (AIOps) has become a key factor in securing a good customer experience,” says Kanari’s COO Morten Hjalland.
End user experience often represent untapped potential. The ability to collect hard facts about what your end users are experiencing gives you the opportunity to create true eXperience Level Agreements (XLA) and actionable KPIs – without guesswork. In this post, I will highlight 4 important areas to consider.
Many businesses continue to use SLAs as the most important parameter for measuring the quality of IT services, both those delivered internally and externally. “An SLA provides hardly any indication of the quality of a service delivery. It simply regulates an agreement,” explains Kanari’s Michael Breen.
Press release from TietoEVRY October 8th 2021.
We are now looking to strengthen our team of experts for our offices in Oslo, Copenhagen, Stockholm, and Helsinki, with highly skilled Digital Performance Consultants.
Many organisations invest heavily in service design and improved user experience. Sadly, this often comes at the expense of the core systems that make it possible to deliver these experiences.
Håvard Hammer Normann (30) is the new CFO of Kanari. Normann will help us achieve ambitious growth in the Nordic market.
Would you like to know how Kanari can increase the value of your IT systems?
Send us an e-mail or fill in the form below and we will get in touch.