January 11, 2022

AIOps necessary for high-quality service delivery

“For many businesses, the use of artificial intelligence (AIOps) has become a key factor in securing a good customer experience,” says Kanari’s COO Morten Hjalland.

January 4, 2022

Important metrics of end user experience monitoring

End user experience often represent untapped potential. The ability to collect hard facts about what your end users are experiencing gives you the opportunity to create true eXperience Level Agreements (XLA) and actionable KPIs – without guesswork. In this post, I will highlight 4 important areas to consider.

December 14, 2021

User experience more important than SLA

Many businesses continue to use SLAs as the most important parameter for measuring the quality of IT services, both those delivered internally and externally. “An SLA provides hardly any indication of the quality of a service delivery. It simply regulates an agreement,” explains Kanari’s Michael Breen.

October 20, 2021

TietoEVRY with enhanced abilities within End User Experience

Press release from TietoEVRY October 8th 2021.

May 26, 2021

Highly skilled consultants for leading Nordic company

We are now looking to strengthen our team of experts for our offices in Oslo, Copenhagen, Stockholm, and Helsinki, with highly skilled Digital Performance Consultants.

May 11, 2021

Businesses forget the backroom

Many organisations invest heavily in service design and improved user experience. Sadly, this often comes at the expense of the core systems that make it possible to deliver these experiences.

February 1, 2021

Håvard Hammer Normann joins Kanari

Håvard Hammer Normann (30) is the new CFO of Kanari. Normann will help us achieve ambitious growth in the Nordic market.

January 1, 2021

Morten Hjalland joins Kanari from DNB

Kanari has appointed Morten Hjalland (52) as our new COO, further reinforcing our competence in the area of complex IT-operations.

October 22, 2020

Adelis to boost flourishing Norwegian data analysts in the Nordics

Red Ocean is changing its name to Kanari and aims to win more international contracts within IT system stability and performance analysis.

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